Privacy Policy Overview
Your privacy matters to us at Ivarquelona
Introduction To Our Policy
Ivarquelona is committed to protecting your personal data and respecting your privacy rights in line with South African laws. This page explains how we collect, use, and safeguard your information while using our gardening services.
By accessing our website or working with our team, you agree to the principles and practices described here. We are transparent about our processes to help you feel secure and informed.
How We Collect Your Data
We gather personal details primarily when you make bookings, interact with our team, or use our online forms. Some information is also collected automatically for website analytics.
Information You Provide Directly
- • Contact details such as your name, email, and phone number
- • Physical address for service delivery
- • Details about your gardening request and preferences
- • Feedback or reviews you share with us
- • Any documents or photos you send voluntarily
Automatically Collected Information
- • Device type, operating system, and browser used to access our site
- • The pages you visit and how long you stay on each page
- • Your IP address and region
- • Referral sources to our website
- • Basic usage analytics to improve the site
How We Use Collected Data
Your information supports service delivery, communication, improvement, and legal compliance. We use your data solely for relevant purposes.
- • To contact you regarding bookings, reminders, or support
- • For client and service management purposes
- • To improve service quality and user experience
- • For analysing aggregated website traffic trends
- • To comply with local law and regulatory requests
- • Responding to your queries or feedback
- • Maintaining security of our network and services
Our Commitment: Ivarquelona takes your data security seriously. We do not sell your information or share it unnecessarily. Your trust and privacy are very important to us.
When We Share Your Data
Your details are only shared with vetted partners, providers, or authorities strictly when required for service provision or legal reasons.
Working With Providers
We may involve trusted third parties such as payment processors or logistics firms. Contracts ensure your information is handled securely and exclusively for service purposes.
Legal Responsibilities
We will disclose information only if legally necessary for compliance, court orders, or investigations.
Anonymous Analytics
We gather non-identifiable data to monitor site performance and enhance our offerings.
Your Data Rights
You have the right to request access, correction, or deletion of your data. You can also object to processing and request transfer of information as per local laws.
- • Request access to your data at any time
- • Ask for corrections if your data is inaccurate
- • Request deletion of your personal information
- • Receive a copy of your data for transfer
- • Object to specific processing of your data
- • Restrict processing in certain circumstances
If you wish to exercise your rights or have privacy concerns, contact us using the details provided below.
How We Protect Data
Robust safeguards including encryption and strict access controls are used to protect all collected information from loss or misuse.
Technical Safeguards
- • User data is encrypted during transfer and storage
- • Regular software security updates are implemented
- • Secured servers with controlled access systems
- • Continuous monitoring for potential vulnerabilities
Organizational Practices
- • Team training on data protection and confidentiality
- • Strict user access management
- • Internal policies for secure data handling
- • Routine privacy and compliance audits
How Long We Store Data
We retain personal information only as long as needed for service delivery, legal requirements, and your preferences.
- • Retained for active client relationships
- • Stored to track ongoing service improvements
- • Kept to manage bookings and queries
- • Held for statutory compliance
- • Used only if you opt-in for updates
Data retention periods are reviewed regularly according to best practice.
Transferring Data Internationally
Should data be transferred abroad, we use secure protocols and contractual safeguards in line with local and international standards.
- • Standard data protection clauses are always applied
- • Transfers only occur when required for service
- • Partners are vetted for security practices
- • Your explicit consent is obtained when needed
Cookies and Tracking
We use cookies for functionality, analytics, and to remember your preferences in line with our Cookie Policy.
Types Of Cookies Used
- • Necessary for site performance and booking forms
- • Analyse website visits and technical performance
- • Remember your choices for a better user experience
- • Enable interactive features and preferences
You may adjust cookie preferences at any time via your browser settings.
Changes To This Policy
We update our Privacy Policy to maintain compliance and transparency. Please check regularly for the latest version.
- • Website announcements for major changes
- • Email summaries for returning clients
- • Date stamp on each policy page
- • Version tracking to ensure transparency
Continued use of services means acceptance of any changes.
How To Contact Us About Privacy
For questions, complaints, or right requests, reach out using our contact details below.
Ivarquelona
The Link, 173 Oxford Road, Rosebank, Johannesburg 2196 South Africa
Phone: +27221517309
Email: content@ivarquelona.world
Policy last updated December 27, 2025
Effective from December 27, 2025